frequently asked questions
DO YOU HAVE A minimum on rental orders?
Yes, do require a minimum of $300 for all rental agreements. However, we do allow orders that fall below the minimum to be placed.
Orders that do not meet that minimum will incur a non-refundable $50 fee. So, if your rental totals $100, your contract total would be $150. This is not a deposit.
Rentals are made available two business days prior to your event date and are to be returned the first business day following your event. The cost of your rentals is flat for the entire rental period. We do not charge per day for your rental unless they are returned late. If your event is on a Saturday, you will have access to that rental with the flat rental price rate from Thursday to Monday.
How long is the rental period?
We like to have contracts/orders finalized four weeks from your event date. After that, there may be rush fees associated with your order. That being said, we always do our best to accommodate last minute orders if possible. It's important to know that sometimes we close weekends out much earlier than four weeks out due to the volume of events and orders. Our recommendation would be to secure your items sooner rather than later to ensure you get the items and quantities you want and need for your date.
HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER?
CAN I SEE ITEMS IN PERSON?
Yes! We do have a showroom where our rentals are displayed. We are by appointment only. Let me tell you how it works…
We do allow clients/vendors to come by during regular business hours (M-F 10a-4p) to check out rentals in person. This is a self-guided experience. Someone will be available in the building to answer any questions or help pull something that might not be in the showroom, but mainly it’s an opportunity for clients to see things in person. An AATR team member is not there to assist with design related questions or choices.
We do schedule this time slot (in 30 minute increments) as our showroom is an open floor concept and we like to have all appointments scheduled so no one intrudes on another client’s time.
We require a Wishlist to be filled out ahead of time or at least a bulleted list sent via e-mail. WHY? That way we can ensure there is a sample available for you or your client to see | Sometimes literally every candelabra and candlestick we own goes out the door including the sample!
The other option would be if you or a client would ever want to sit down and have a more formal, in-depth consultation with a designer (read more about that option next…..)
Yes! If you’re not quite sure what you’re looking for and need more than a quick peek and play with our items during regular business hours, we offer a 90minute consultation with a designer for $75. This is a great option if you’re doing the decorating yourself and can’t quite picture which items would work best together or you’re considering multiple pieces for centerpieces, tablescapes, or room decor and want to sit down with a designer to work through the vision. About a week or two after your consultation, you’ll receive an itemized rental proposal. If the ending contract exceeds $500, your consultation fee will be deducted from the contract. Consultation fees are due prior to your appointment. If you decide not to move forward with our rentals or your contract falls below $500, the $75 is non-refundable.
DO YOU OFFER CONSULTATIONS?
We require 50% down upon signing. The balance will be due 10 business days prior to your event date. Items are not reserved until a deposit has been made and the contract is signed. There will be a space to sign digitally on your contract reservation. You can also pay directly from the contract link as well. There is no additional fee for using a credit or debit card. NOTE: For orders that fall under the $300 minimum, 100% of the contract total is due upon signing/reservation.
WHAT IS THE DEPOSIT/PAYMENT STRUCTURE?
If you return after your rental period has elapsed, you will be charged 50% of your rental contract per day it is late.
What if I return late?
when are orders ready for pick-up?
Rental items are ready for pick-up from our showroom two days prior to your event date and are to be returned the first business day following the event. Closer to your rental, we will coordinate with you on these details. Pick-up and returns happen in between regular business hours - Monday-Friday 10a-4p.
You'll pick up and return our showroom/warehouse. We're centrally located in Tower Grove South at 4810 Fairview Avenue St. Louis, MO 63116 just 1.5 miles south of 44 off Kingshighway.
WHERE DO I PICK-UP/RETURN?
Delivery and set-up is not typically available for orders that fall below $1,000.
However, depending on the rental order, delivery details, date, and location, exceptions may be made.
Consideration for delivery will only be given one month prior to the event date. Please check in at that time if you would like to know if delivery and/or set up is in option. Contact your rep or email: rentals@AATRstl.com
Delivery, set-up and post-event tear-down/pick-up is additional and custom for each rental depending on set-up times, labor needs, location, etc.
do you deliver?
do you ship?
Unfortunately, we were forced to forgo the option for shipping after so many damaged items were returned. That being said, if you are coming a distance, we can consider extending your rental period to allow for more flexibility. Just let us know!
WHAT IF I BREAK A RENTAL ITEM?
Don't worry; we know things happen! Items that are broken or damaged beyond repair must be replaced at full retail value by the signer of the contract. We will notify you what this cost will be and send an updated contract with the balance due. You'll see all this info in the contract terms on your contract.
DO YOU OFFER FLORAL DESIGN SERVICES ? (CAN I RENT FLORALS?)
Well, heck yes! That’s our specialty! If you’re looking for a florist/designer, we’d love to learn more about your vision and be a part of designing and executing all the floral and decor. That process is a bit more involved than the rental-only option. Check out this page on what to expect and how to get that process started: https://www.aatrstl.com/our-process That’s where Pinterest comes to life. We get to talk colors, style, play with decor in the shop and come up with a design that is truly you!
We do not offer floral rental because we only design with fresh product (with the exception of some of our silk branch arrangements and greenery chandeliers) so unfortunately, renting flowers is not an option.