frequently asked questions
DO YOU HAVE A minimum on rental orders?
Yes, do require a minimum of $300 for all rental agreements. However, we do allow orders that fall below the minimum to be placed.
Orders that do not meet that minimum will incur a non-refundable $50 fee. So, if your rental totals $100, your contract total would be $150.
5 days including the pick-up and return date. The cost of your rentals is flat for the entire rental period. We do not charge per day for your rental unless they are returned late. If your event is on a Saturday, you will have access to that rental with the flat rental price rate from Thursday to Monday.
How long is the rental period?
If you return after your rental period has elapsed, you will be charged 50% of your rental contract per day it is late.
What if I return late?
when are orders ready for pick-up?
Rental items are ready for pick-up from our showroom two days prior to your event date and are to be returned the first business day following the event. Closer to your rental, we will coordinate with you on these details.
You'll pick up and return our showroom/warehouse. We're centrally located in Tower Grove South at 4810 Fairview Avenue St. Louis, MO 63116 just 1.5 miles south of 44 off Kingshighway.
WHERE DO I PICK-UP/RETURN?
Delivery and set-up is not typically available for orders that fall below $1,000.
However, depending on the rental order, delivery details, date, and location, exceptions may be made.
Consideration for delivery will only be given one month prior to the event date. Please check in at that time if you would like to know if delivery and/or set up is in option. Contact your rep or email: rentals@AATRstl.com
Delivery, set-up and post-event tear-down/pick-up is additional and custom for each rental depending on set-up times, labor needs, location, etc.
do you deliver?
do you ship?
Unfortunately, we were forced to forgo the option for shipping after so many damaged items were returned. That being said, if you are coming a distance, we can consider extending your rental period to allow for more flexibility. Just let us know!
WHAT IF I BREAK A RENTAL ITEM?
Don't worry; we know things happen! Items that are broken or damaged beyond repair must be replaced at full retail value by the signer of the contract. We will notify you what this cost will be and send an updated contract with the balance due. You'll see all this info in the contract terms on your contract.